Thank you for contacting us about Keebler® Chips Deluxe® Right Bites™ Chocolate Chip cookies. We are sorry that your experience with this product was unsatisfactory.
A report has been made to our Quality Assurance Department. Our goal is to provide consumers with wholesome, high quality products, and we have established strict control measures for each part of the manufacturing process from the delivery of ingredients to the distribution of finished packages. The information you provided will help ensure that our products and services continue to meet the highest quality standards.
To assist in our investigation, we are sending you prepaid mailing materials to return the sample, UPC symbol, and the part of the package that includes the manufacture code. It will include a DHL Worldwide Express airbill for your use in sending your package to Kellogg. Please call 1-800-225-5345 (1-800-CALL-DHL) and tell the representative that you need to make arrangements for a package pick up at your home. The original copy of the airbill will be yours to keep as your receipt. Once your package is turned over to the DHL Worldwide Express courier, it should arrive at Kellogg within two working days. We hope you will be pleased with your next purchase, and will enclose coupons for you to use the next time you shop.
...and you get a postage paid envelope to mail your find (aka, the evidence) back to them so they can "investigate." Oh, you also get two coupons for a free Kelloggs item at a value up to $5.00.
Wouldn't you think finding a greasy nut and screw would warrant a little more than a form letter apologizing for an "unsatisfactory" product? I would think that steel machinery parts in your cookie bag would surprise them at least a little bit. Makes ya wonder how often this happens, doesn't it?